Lease Finance Limited – Credit Broking Services-Terms of Business
The following sets out how we will deal with you in the provision of services for Credit Broking.
Lease Finance Limited, is authorised and regulated by the Financial Conduct Authority (FCA). The Financial Conduct Authority (FCA) regulates financial services in the UK and you can check our authorisation and permitted activities on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768.
The firm will be acting as a Credit Broker on your behalf and is not a Lender, we will, at all times, act in your best interests. We will source loans from the market that are suitable to the requirements you disclose to us. When the preferred option has been agreed, we will provide you with information about the loan and the provider of this to ensure you understand your responsibilities and commitments before proceeding.
SCOPE OF SERVICE
We will source Hire Purchase and/or Finance Lease facilities from the market, that are suitable to the requirements you disclose to us. When the preferred option has been agreed, we will provide you with information about the loan and the provider of this to ensure you understand your responsibilities and commitments before proceeding. Lease Finance Limited works with a panel of lenders which represent a fair analysis of the relevant market. Please ask for details of the panel of lenders we use if you require this information.
We will not charge you any fee for this service as we will receive payment by way of a commission or a fee direct from the lender.
Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by writing to Lease Finance Limited, Unit 17 Rural Enterprise Centre, Stafford Drive, Battlefield Enterprise Park, Shrewsbury SY1 3FE or by telephoning us on 01743 453471, where we will try to resolve your concern at the earliest time possible.A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.